Frequently Asked Questions


OneClout

What is OneClout?

OneClout is a service that automatically sends your tweets to Decentralized Social (DeSo) posts, Instagram* and/or Facebook*.

*Coming soon

What do I have to do to send my tweets?

Nothing! Just create your tweets and it will automatically appear on your DeSo, Instagram* or Facebook* account.

*Coming soon

Do I need to install a browser extension?

No. You don't need to install anything.

But what if I don't want to send all my tweets?

No problem. You can choose which tweets to send using a #tag.

How long does it take for my tweets to appear on DeSo, Instagram and/or Facebook?

It almost always takes less than two minutes. But sometimes it may take longer (e.g. your NTF includes a very large picture or Twitter/Facebook servers are oversaturated).

What do I need to sign-up?

You just need an email address.

Does OneClout store my password securely?

OneClout does not store your password. OneClout uses a specialized third-party service called Memberstack that securely stores your password. When you log in, OneClout just asks Memberstack if you have entered the correct password.

Can I change the email address associated with my OneClout account?

Yes, please contact support and we will make the change for you.

Can I create more than one OneClout account using the same email address?

No, but please contact support and we will try to accommodate your needs.


Decentralized Social (DeSo)

Which DeSo apps does OneClout work with?

All of them! OneClout works with DiamondApp, CloutFeed, Supernovas, Polygram, NFTz Zone, Entre... and it will automatically work with all future apps.

Which DeSo nodes does OneClout work with?

All of them! OneClout works with node.deso.org, desocialworld.com, love4src.com... and it will automatically work with all future nodes.

How do I connect my DeSo account to OneClout?

From your "Dashboard" click on "Connect DeSo user" and follow the steps.

Does my DeSo account need to be associated with the same email address as my OneClout account?

No, it doesn't.

When connecting my DeSo account OneClout asks for "My basic information", why?

OneClout needs to know your DeSo Public Key to be able to obtain your DeSo posts and NFTs. Your Public Key is public information (as its name implies). It's safe to share your Public Key.

When connecting my DeSo account OneClout asks for "Cumulative Spending Limit", why?

As a blockchain-based social network, every DeSo post costs a very small fee (less than DESO 0.0001). That's why OneClout needs your permission to spend a cumulative quantity of up to 1 DESO. 1 DESO is more than enough to create 1,000,000 posts on DeSo.

Can I change the DeSo account connected to OneClout?

Yes, from your "Dashboard" click on "Replace DeSo user" and follow the steps.


Twitter

How do I choose which posts or NFTs to send to Twitter?

From your "Dashboard" select the option that best suits your needs:

  • Send all your posts and NFTs.

  • Send only those of your posts or NFTs that include a given #tag.

  • Send all your posts or NFTs EXCEPT those that include a given #tag.

Can OneClout send my reposts to Twitter?

Yes, from your "Dashboard" enable "Include reposts". Your reposts will be marked as such on Twitter.

Can OneClout send my quoted reposts to Twitter?

Yes, from your "Dashboard" enable "Include quoted reposts". Your quoted reposts will be marked as such on Twitter.

What if I publish a DeSo post that is longer than the 280 characters Twitter limit?

Your DeSo post will be converted into a Twitter thread.

What if I create a DeSo thread?

Your DeSo thread will be replicated on Twitter.

Will the photos included in my DeSo posts and NFTs be sent to Twitter?

Yes, they will.

Will the online media (Youtube, Spotify, Giphy...) included in my DeSo posts and NFTs be sent to Twitter?

Yes, they will.

Will the native DeSo videos included in my DeSo posts and NFTs be sent to Twitter?

No, just a link to the video. While this feature is added we recommend using online media (e.g. Youtube, Twitch...) for videos.

Can OneClout add a link in my tweets to my DeSo posts or NFTs?

Yes, from your "Dashboard" enable "Add a link to the DeSo post".

Can OneClout add a link in my tweets to my DeSo profile?

Yes, from your "Dashboard" enable "Add a link to my DeSo profile".

How do I connect my Twitter account to OneClout?

From your "Dashboard" click on "Connect Twitter user" and follow the steps.

Does my Twitter account need to be associated with the same email address as my OneClout account?

No, it doesn't.

When connecting my Twitter account OneClout asks for "Read" permissions, why?

OneClout sends your tweets to DeSo, so it needs your permission to be able to read you tweets.

Twitter doesn't allow to grant granular permissions like other social networks (i.e. Instagram, Facebook or DeSo). It uses only three tiers of permissions: "Read-only", "Read and Write" and "Read, Write and access Direct Messages".

OneClout needs "Read" permissions to be able to read your tweets and send them to DeSo.

When connecting my Twitter account OneClout asks for "Read and Write" permissions, why?

OneClout sends your Deso posts and NFTs to Twitter, so it needs your permission to be able to create a duplicate of your DeSo posts and NFTs on your Twitter account.

Twitter doesn't allow to grant granular permissions like other social networks (i.e. Instagram, Facebook or DeSo). It uses only three tiers of permissions: "Read-only", "Read and Write" and "Read, Write and access Direct Messages".

OneClout needs "Read and Write" permissions to be able to create a duplicate of your DeSo posts and NFTs on Twitter.

What else does OneClout use the "Read and Write" Twitter permissions for?

Nothing else. OneClout uses the "Read and Write" permissions to create a duplicate of your DeSo posts and NFTs only.

Can I get more information about the permissions granted to OneClout when connecting my Twitter account?

Yes, you can read the official Twitter App Permissions documentation.

What if I change my mind? Can I revoke the Twitter permissions granted to OneClout?

Of course. Go to your Twitter app (or navigate to Twitter using a browser) and choose "Security and account access" > "Apps and sessions" > "Connected apps".

Can I change the Twitter user connected to OneClout?

Yes, from your "Dashboard" click on "Replace Twitter user" and follow the steps.

When I mention a user in one of my DeSo posts or NFTs, its Twitter duplicate replaces @user for (@)user, why?

This is due to two reasons:

  • Most users have a different username on DeSo than on Twitter, which means that most DeSo posts and NFTs would mention the wrong Twitter user.

  • In the past, some OneClout users mentioned dozens of users on their DeSo posts and NFTs. Unfortunately, this goes against Twitter Terms of Service (specifically against its anti-spam measures). There is a risk that Twitter might suspend OneClout.

Is there a limit to the number of photos on my DeSo posts and NFTs sent to Twitter?

Yes, Twitter allows up to four non-GIFs or one GIF per tweet. So, if your DeSo post or NFT exceeds these limits, your Twitter post will include the allowed number of photos only and skip the rest.

Is there a limit to the format of photos included in my DeSo posts and NFTs sent to Twitter?

Yes, Twitter allows photos with a format bigger than 4x4 pixels and smaller than 2048x2048 pixels only. If your DeSo photo has a format bigger than this limit OneClout will automatically resize it so it's accepted by Twitter.

Is there a limit to the file size of photos included in my DeSo posts and NFTs sent to Twitter?

Yes, Twitter allows photos with a file size equal to or smaller than 5 MB. If your DeSo photo file size is bigger than this limit OneClout will try to downsize it, but this is not always possible due to technical limitations. In that case, the photo will be skipped.


Instagram*

*Coming soon
How do I choose which posts or NFTs to send to Instagram?

From your "Dashboard" select the option that best suits your needs:

  • Send all your posts and NFTs.

  • Send only those of your posts or NFTs that include a given #tag.

  • Send all your posts or NFTs EXCEPT those that include a given #tag.

What happens if I create a DeSo post that doesn't include a photo?

That post won't be sent to Instagram.

How do I connect my Instagram account to OneClout?

From your "Dashboard" click on "Connect Instagram user" and follow the steps.

Does my Instagram account need to be associated with the same email address as my OneClout account?

No, it doesn't.

I'm trying to connect my Instagram account but it doesn't appear when I click on "Connect Instagram user", why?

Unfortunately, Instagram API allows publishing on Instagram business accounts only. So, you may need to follow these simple steps to convert your Instagram user account to an Instagram business account.

Don't worry, you can revert to an Instagram user account whenever you want.

Converting your Instagram account gives you more insights and access to the Instagram Professional Dashboard, where you can track your performance, access and discover professional tools, and explore educational information curated by Instagram.

How can I switch my Instagram user account to a business one?

It's very easy, just follow these simple steps.

How can I create a new Instagram business account?

Just create a new Instagram account and then follow these simple steps.

I created a DeSo post or NFT with several photos. Now several posts have appeared on my Instagram account, why?

As Instagram API allows only one photo per post OneClout will create a new Instagram post per photo.

What else does OneClout use the Instagram permissions for?

Nothing else. OneClout uses the permissions to create a duplicate of your DeSo posts and NFTs only.

Can I change the Instagram user connected to OneClout?

Yes, from your "Dashboard" click on "Replace Instagram user" and follow the steps.


Facebook*

*Coming soon
How do I choose which posts or NFTs to send to Facebook?

From your "Dashboard" select the option that best suits your needs:

  • Send all your posts and NFTs.

  • Send only those of your posts or NFTs that include a given #tag.

  • Send all your posts or NFTs EXCEPT those that include a given #tag.

Can OneClout add a link in my Facebook posts to my DeSo posts or NFTs?

Yes, from your "Dashboard" enable "Add a link to the DeSo post".

Can OneClout add a link in my Facebook posts to my DeSo profile?

Yes, from your "Dashboard" enable "Add a link to my DeSo profile".

How do I connect my Facebook account to OneClout?

From your "Dashboard" click on "Connect Facebook user" and follow the steps.

Does my Facebook account need to be associated with the same email address as my OneClout account?

No, it doesn't.

When connecting my Facebook account I'm asked which Facebook pages I want to connect to, why?

Unfortunately, Facebook doesn't allow to send posts to Facebook user feeds but to Facebook pages only. So, you may choose the Facebook page/s you want OneClout to connect to.

I don't own a Facebook page but I want to send my DeSo posts and NFTs to Facebook, what can I do?

Just create a new Facebook page. It's a very easy and very effective way to promote your content.

I own a Facebook page but it doesn't appear when I'm connecting my Facebook user to OneClout, why?

Please, make sure that your Facebook user has permission to publish on the Facebook page. Specifically, Facebook requires that the user must be able to perform the "CREATE_CONTENT" task on the Facebook page.

I own more than one Facebook page. Can I send my DeSo posts and NFTs to all of them using my OneClout account?

Of course! Just make sure to check all of them when connecting your Facebook user. Your DeSo posts and NFTs will be sent to all the Facebook pages at the same time.

I created a DeSo post or NFT with several photos. Now several posts have appeared on my Facebook page/s, why?

As Facebook allows only one photo per post OneClout will create a new Facebook post per photo.

Is there a limit to the file size of photos included in my DeSo posts and NFTs sent to Facebook?

Yes, Facebook allows photos with a file size smaller than 10 MB. If your DeSo photo file size is bigger than this limit OneClout will try to downsize it, but this is not always possible due to technical limitations. In that case, the photo will be skipped.

When connecting my Facebook account OneClout asks for several permissions, why?

OneClout sends your Deso posts and NFTs to Facebook, so it needs your permission to be able to create a duplicate of your DeSo posts and NFTs on your Facebook page/s.

Three Facebook permissions are required:

  • "pages_show_list": this permission allows OneClout to query the Facebook pages that you have granted permission to.

  • "pages_manage_posts": this permission is required to create new posts on the Facebook pages that you have granted permission to.

  • "pages_read_engagement": this permission is required to create new posts on the Facebook pages that you have granted permission to, also.

What else does OneClout use the Facebook permissions for?

Nothing else. OneClout uses the permissions to create a duplicate of your DeSo posts and NFTs only.

Can I get more information about the permissions granted to OneClout when connecting my Facebook account?

Of course:

What if I change my mind? Can I revoke the Facebook permissions granted to OneClout?

Of course. Go to your Facebook app (or open Facebook using a browser) and choose "Settings" > "Security and Login" > "Business Integrations".

Can I change the Facebook user connected to OneClout?

Yes, from your "Dashboard" click on "Replace Facebook user" and follow the steps.

Can I change the Facebook page/s connected to OneClout without changing the connected Facebook user?

Yes, from your "Dashboard" click on "Replace Facebook user", use the same Facebook user you have already connected and click on "Edit Settings". Finally, select all the Facebook page/s that you want to connect.